The Helpdesk Department is an important service to solve big and small problems, both internal and external. Timely and accurate assistance improves the image of a company and relationship with the employees and clients.

+ di 1 milione

million requests managed with success

certificazione ISO 18295-1:2017

certification for contact centres

team internazionale

Accelerate your internal processes thank to our support

Our helpdesk service is ready to work in different languages and give an excellent customer care. All our professionals have very good problem solving and proactivity skills. The service is designed for big companies that need to focus on their core business and outsource the service to a solid partner, who is able to offer a selected and highly qualified team.

The commitment of our helpdesk staff is to provide prompt assistance, to filter information, to manage problems of any type, to make the company procedures smart. We offer 20 years of experience, plus we are ISO 15838 certified (switchboard management), which is an important added value that underlines our commitment for the best customer satisfaction.

My colleagues and I work with dedication and harmony to better understand and meet the needs and expectations of our customer: we solve every problem in a fast and responsible way, ensuring maximum availability and proactivity in satisfying every type of request..

Dana Avrielle Borelli, Nikal

What we offer:

  • Staff specialized in helpdesk assistance;
  • Professional customer care;
  • Detailed procedures;
  • Calendar management;
  • Dedicated management.

To whom the service is aimed

The service is aimed at small and large companies looking for a solid partner for the outsourced management of the Helpdesk Department. Our dedicated, reliable and loyal staff has more than 20 years of experience in the industry.

How can we help you?

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